Refund Guarantee
B2B-focused refund and replacement standards to reduce buyer hesitation and protect both sides.
B2B-oriented 30-Day Quality Guarantee for confirmed quality issues, damaged arrivals or wrong items. Customized items are handled separately.
30-Day Quality Guarantee
- If products arrive damaged, defective or clearly different from confirmed order details, please contact us within 30 days after delivery.
- Please provide order information, photos/videos of the issue, quantity affected and packaging photos if shipping damage is involved.
- After verification, we may offer replacement, repair solution, partial refund or credit for the next order.
Customized Items
Customized logo, packaging, engraving, color plating or specially produced items are normally non-refundable unless there is a confirmed quality issue caused by production.
Non-refundable Situations
- Change of mind after production or shipment.
- Damage caused by misuse, improper storage or third-party handling.
- Incorrect address, customs refusal or import restrictions not disclosed before order.
How to Request Support
Contact us by WhatsApp or email with SKU, photos/videos, order quantity and a short description. We will review and propose a practical solution.